Shipping policy
WHERE ARE OUR PRINTING PARTNERS BASED?
We operate a hybrid fulfillment model, combining in-house production with outsourced manufacturing. Our production facilities are located in the USA, UK, and mainland Europe, alongside over 50 manufacturing partners in more than 10 countries worldwide.
WHERE CAN WE SHIP TO?
We ship globally, covering nearly every location. No matter where you are, we can deliver your order.
WHAT IF I NEED TO CHANGE THE SHIPPING ADDRESS?
If you need to update your shipping address, please contact us at support@prodigi.com. We will assist you with the change, provided the item has not yet passed the stage where modifications are no longer possible.
WHAT SHIPPING OR COURIER OPTIONS ARE THERE?
Shipping options and couriers may vary based on the country and product type. When placing your order, you'll be able to view the available shipping options through your dashboard or via our API.
DO ORDERS SHIP WITH TRACKING?
Tracking availability depends on the country, product, and selected shipping method. Generally, budget shipping methods do not include tracking, while express services do. We will send you an email with a tracking link once your order has shipped, so you can track its progress.
WHAT ARE YOUR DISPATCH TIMES?
Our dispatch times vary by product type and manufacturing location. Most prints, posters, framed prints, canvases, phone cases, and apparel are typically shipped within 24-48 hours.
HOW MUCH WILL IT COST TO SHIP MY ORDER?
Shipping costs depend on the product and destination. You can see the specific shipping cost for your order during checkout.
DO YOU SHIP TO P.O. ADDRESSES?
We can ship to P.O. Box addresses in most cases, but please note that certain couriers, like FedEx, UPS, and DPD, do not deliver to P.O. Boxes. Additionally, framed prints and canvases may be too large for P.O. Boxes (with exceptions in Australia).
WHY HASN’T MY ORDER BEEN DELIVERED YET?
There are several factors that may cause delays in delivery:
- Incorrectly formatted or mistyped addresses
- Customs and import restrictions
- Failed delivery attempts (e.g., recipient not available)
- Postal strikes
- Adverse conditions, such as storms or natural disasters
If there is a significant delay, our customer support team will usually manage the situation. If your order has not been delivered within the expected timeframe, please contact support@prodigi.com for assistance. In rare cases where an order is lost in transit, especially with untracked shipments to less common destinations, we will offer a replacement if the order has not been received within 30 days. However, please note we cannot offer free replacements for orders lost due to an incorrect address.
WHAT HAPPENS IF A PRODUCT IS DAMAGED IN TRANSIT?
If your product is damaged during shipping, please send us a photo of the damaged item. We will promptly arrange for a free replacement.
WHERE WILL MY ORDER BE SHIPPED FROM?
Our system routes orders to the fulfillment center closest to your customer, ensuring faster delivery, reduced environmental impact, and shorter shipping distances.